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Location
Sydney
Salary
$80000 - $900000 per annum
Job Type
Permanent
Ref
BH-181373-2
Contact
Rupinder Kandola
Contact email
Email Rupinder
Posted
3 months ago
I am recruiting for a Financial Assistance Consultant for a non-bank lender.  Professional environment and an opportunity to work for a stable, solid business in growth mode.
 
Responsibilities:
  • Hardship management and customer engagement.
  • Providing advice, options and a bespoke approach to helping customers to manage payments, and monitoring those agreements.
  • Liaising with customers regularly to monitor and pivot with any circumstances that might change.
  • Be aware of legislation pertaining to personal insolvency and hardship management and commit to developing in that area.
Experience:
  • Previous Collections/Hardship experience within the banking & financial services industry.
  • Ideally 2-5 years’ experience in this area.
  • Strong customer focus and passion for delivering quality outcomes for the customer / must be eloquent and have solid writing skills.
  • Solid interpersonal skills, ability to build strong relationships with customers.
  • Can do attitude with a positive outlook.
Please reach out if you or anyone in your network is looking!!

3 days work from home after passing 3 month probation.

For further information on this role or to confidentially apply, please contact Rupinder Kandola or email rupinderk@ethosbc.com.au
Only WORD FORMAT resumes will be accepted.